"We find that Expert Agent because offers us the best means of communicating with all parties at all stages of the process. Yes, there is the standard matching of properties to applicants and vice versa by email and text, but it’s the little things like the automatic confirmation of a viewing two hours beforehand which demonstrates an attention to detail and service that is rare.
In my opinion, Expert Agent would be of considerable benefit to any agent. At the time of writing we’ve just been awarded the 2nd best small estate agency in the UK at the 2012 ESTAs, and I am sure using Expert Agent will help us to go one better next year…!"
Basset’s, 3 offices in Wiltshire and Hampshire
"Being an Expert Agent member has let us do away with worry of securely storing data, and to compete with the corporates by marketing properties through all seven of our offices, which is a powerful message for vendors. Clients are also impressed that their property goes on our website and to our applicant database the instant the details are approved."
Thomas Merrifield, Oxfordshire
"I must say Expert Agent has improved our efficiency no end. We’re able to deal with a much greater volume of applicants, and send out details of new instructions to more people more easily. If we have sold more it is because we use our time better now that we’re with Expert Agent."
Chris Willey, Taunton, Somerset
"Have we ever gained a vendor because of Expert Agent? Definitely. One lady, a driving instructor, was on the market with another agent, and because she was an applicant with us we sent her regular email and text updates of new properties, which impressed her so much she switched her instruction to us"
Cooper Adams, East Preston, W. Sussex
"Expert Agent has also allowed us to communicate more effectively with our clients and to offer them an enhanced service."
Sansome & George, north Hampshire & Berkshire
"The recent upgrade of the brochure processor has allowed us to produce brilliant property details more easily, more quickly, which these days is important to vendors and landlords."
Sutton Kersh, 7 offices across Liverpool
"People are much more mobile these days, and do things ‘on the hoof’ so we need to be able to work the same way. I arranged a viewing on my iPhone while connected to the Wi-Fi of the Apple store in Cambridge one Sunday afternoon!"
David Clark & Co, Ely, Cambridgeshire
"We find that vendors and landlords love some of the functionality that EA provides, like the vendor login, that their property will be marketed through all of our 25 offices – and on the website – immediately, and the weekly email to applicants to give that constant reminder to all relevant applicants about their property."
Newton Fallowell, 25 offices across the east Midlands
"Our Valuation Managers access Expert Agent via their iPads in the living room and go through similar sold properties with the potential vendor. Expert Agent enables us to keep an eye on our vendors’ properties, the level of interest, the offers and crucially to identify those that need extra attention. This improves our service to vendors, who tell their friends, which means more valuations for us. "
Rook Matthews Sayer, north-east England
"After switching to Expert Agent we found that we were able to get properties to market much more quickly than before – particularly satisfying on multi-agency instructions, where we were booking viewings a lot quicker than the other agents!
Latterly we’ve been using EA to market properties via Facebook and Twitter, which is increasingly important to our younger clients, and especially for showing our current lettings stock. Thankfully it’s incredibly easy to do with Expert Agent."
Brien Firmin, north London