Customer Support

SupportOur Support Team are here to help

Once you are up and running with Expert Agent, it’s likely that you’ll still need our help from time to time.

The largest team here at Expert Agent is our support team – available 7 days a week* to help you with any queries or issues you may have. They even work bank holidays and over holiday periods, too!

The support team are contactable on the telephone, via email or through the support ticket system.

By far the best way to get in touch with the support team is the ticket system, as this allows you both to send them information more easily and receive your responses more easily.

The process of logging support tickets and using the support system is explained in your introductory training so you’ll be able to use this resource right from the word go.

We are very proud of our support team and how well the system works, and we are always inundated with testimonials and praise for our support team.

  • “Expert Agent is a vital tool for our business, integrating different agency activities into one easy to use program.”

  • “We have had excellent advice, training (on-going) and support throughout. An excellent transition for us.”

  • “The support team are exemplary, with quick response in layman’s terms when discussing potential issues.”

  • “On the rare occasion I have required support they have responded quickly to rectify the fault or assisted to lead me.”

  • “Delighted with the support we receive from the Expert Agent team.”

Manual

In addition to this, our Expert Agent manual has a comprehensive FAQs section where you can easily find the answers to any simple queries, as well as chapters on absolutely everything that Expert Agent does, links to useful video tutorials, to our training courses, information on the latest features, and much more. These resources are available for customers to look at any time, and our team can also help to point you in the right direction whenever you need.


*reduced number of staff and hours at weekends